General terms and conditions
I. Prices
The published rates for El Salvador Villa on our website, http://www.elsavadorfustera.com
Monthly rental rates published for long-term stays and applicable to bookings of at least two months (60 days) may vary depending on the month chosen. No discounts are available.
Any potential extra costs for accommodating pets in the villa are not included in the rate. If you book the aforementioned extras, this information will be specified in the contract, which will include details of their characteristics, the number of units booked and the price per unit, as well as the total price of all extras booked.
II. Booking and payment conditions
1. Purpose: The booking and the contract are solely for tourism purposes, not for the purposes of business, the staging of events, advertising activities or activities of any other kind. We therefore decline all liability to companies or individuals for damages deriving from loss of earnings or any activity other than tourism.
2. Booking methods: Bookings can be made by telephone, email or through the website http://www.elsalvadorfustera.com. This notwithstanding, bookings only become binding when El Salvador Villa receives the initial payment on account from the occupant.
3. Payment method: Payment can be made by bank transfer or bank card (credit or debit, with the exception of American Express). Bank cheques, traveller’s cheques and cash are not accepted.
4. Rates: El salvador Villas offers rates with different prices and cancellation policies. During the booking process, the client will be able to choose the rate he or she wants, committing to respect its price and its cancellation policy. If a mistake is made during this process, there is a 3 day window to contact El salvador Villas’ Booking Department and request a rectification (Tel: +34 635 32 86 35; Email: info elsalvadorbenissa@gmail.com). Once this period has expired, no rectification can be made on the chosen rate.
5. Payment options: We offer you multiple payment plans.
5.1. 10% – 70% installments: An initial 30% payment upon booking and the remaining 70% at least 31 days before arrival.
5.2. 50% – 50% installments: An initial 50% payment upon booking and the remaining 50% at least 7 days before arrival.
5.3. Monthly payment: First installment upon booking, followed by monthly installments (the date of the monthly payments is established on the basis of the day of arrival). The final payment is required at least 7 days before arrival.
5.4. Single payment: The full amount is paid upon booking. This option entitles you to a 5% discount on the booking subtotal (this does not include final cleaning or any extras), provided that the payment is made at least 31 days before arrival and it is not a long-term rental.
The aforementioned payment plans are conditioned by the number of days between the date on which you make the booking and the start of the stay:
a. If you book more than 180 days in advance (six months) of the first day of the stay: You may avail yourself of any of the above payment options.
b. If you book between 180 days (six months) and 31 days (1 month) prior to the arrival date: Options 5.1., 5.2. and 5.4. are available.
c. If you book between 30 days and 7 days prior to the arrival date: Options 5.2 and 5.4 are available.
d. If you book less than 7 days prior to the arrival date: Only payment option 5.4 will be available.
The payment conditions are described in the contract. Under no circumstances will you be handed the keys to the property until the full amount for the booking has been paid. If you pay by bank transfer and if the full amount has not been received at the time of arrival, the amount overdue will be blocked on your credit card. This amount will be released once payment has been received. If you do not have a credit card, the amount overdue will be charged to your debit card, and once the transfer has been received, this amount will be returned.
6. Booking cancellation on the grounds of breach of the payment conditions: Once more than 3 working days have passed after a deadline for payment, the booking will automatically be cancelled. El salvador Villa undertakes to send the occupant non-payment reminders and notification of imminent cancellation by email, to prevent non-payment as a result of forgetfulness.
7. Extending your stay: If you wish to extend your stay in the villa you have booked, arriving before or leaving after the date you initially indicated, you may put this request to el salvador Villa’ bookings department or modify your stay in the user area on our website http://www.elsalvadorfustera.com, provided that the villa booked is available for the dates required. You will be charged for the extra nights at the pre-established rate for the period in question, taking advantage of special offers or discounts should these apply.
8. Cutting short your stay: If you decide to cut short your stay for any reason, you will not be entitled to any type of reimbursement, because your stay is booked as a unit and is subject to the number of nights stated in the contract
9. Request by occupant to change dates: If you wish to stay the same number of nights in our villa that you booked, but you wish to bring forward the dates you initially chose, the following conditions must be complied with.
a. If you wish to bring forward the dates of your stay and the villa is available, the change can be processed if you respect the restrictions of the villa in question. If this leads to an increase in the amount payable for the booking, you will be obliged to pay this before the start of your stay. Under no circumstances will there be a reduction in the amount payable for the initial booking, nor will any part of the amount paid be refunded.
b. If you wish to divide the nights of your stay into two or more periods and the villa is available, El Salvador Villa, SLU will consider your request, but will reserve the right to reject it. Should it be accepted, each period will have to comply with the minimum stay requirements and will be treated individually as a change of dates. Each period will be treated as a booking and the conditions of point a. in the “request by occupant to change dates” section will apply. Furthermore, the occupant will have to pay the administration charges corresponding to this modification.
10. No-shows: Forty-eight (48) hours after the start of the stay, if you do not come to our villa or you do not show up on the date on which you have informed us you will arrive, the booking will be deemed cancelled and you will not be entitled to a discount or to a refund on the total booking price.
III. Cancellation conditions
Cancellation penalties depend on the booking method, the type of booking, the rate chosen, and when you cancel in relation to your arrival date.
Guests who have booked through an agency or a tour operator must adhere to the cancellation conditions specified by that intermediary.
Except in cases covered by our cancellation policy such as specific official restrictions, which are eligible for a full refund of the amount paid, a non-refundable cancellation policy applies to all long-term bookings made directly with El Salvador Villa.
For all other bookings made directly with El Salvador Villa, whether through our website or by any other means of communication, the cancellation policy will depend on the rate chosen when making the booking:
a. Best price
Booking non-refundable, except in cases covered by our cancellation policy for specific official restrictions, which allow full refund of the amount paid.
b. Flexible rate
In case of cancellation up to 14 days before arrival, regardless of the reason, the booking holder will get a voucher for the total amount paid, redeemable in any other stay . The voucher has an expiration date, which will be the 31/12 of the following year from the original booking’s cancellation date.
In addition, he/she can obtain a full refund of the amount paid as long as the reason for his/her cancellation is included in our cancellation policy for specific official restrictions.
c. Maximum safety
In case of cancellation up to 14 days before arrival, regardless of the reason, the booking holder can choose between a refund of the amount paid minus the cancellation costs (20% of the booking amount) or a voucher for the total amount paid.
In addition, he/she can obtain a full refund of the amount paid as long as the reason for his/her cancellation is included in our cancellation policy for specific official restrictions.
IV. Cancellation policy for specific official restrictions
El Salvador Villa offers a full refund of the amount paid, in any of our rates, as long as the date of contract is after 07/03/2021. If your stay cannot take place for any of the following reasons:
– Quarantine of at least 7 days to enter Spain.
– Temporary border closure (exit border from the country of origin or entry border in Spain).
– Perimeter closure that prevents entry into the Valencian Community.
– Sectoral closure (ban on vacation rentals of holiday villas in Spain or in the Alicante province).
Cancellation window due to specific official restrictions: Between 14 and 7 days before arrival, or the day prior to your arrival if the reason for cancellation occurs during the last 7 days before arrival.
V. Taking possession of the room
You may take possession of the room in El Salvador villa during the hours established in the contract. When you arrive, you must already have paid the full amount corresponding to the booking, including any extras.
VI. Arrival
Time defined at the time of booking or if you have contacted us in advance.
VII. Departure from the villa
You must vacate the villa before 12.00 am
VIII. Conditions of use
a. Responsibilities of the undersigned occupant. When you book accommodation for other occupants (in addition to yourself), you become liable for the total rental price and for any damage caused by their behaviour and by the behaviour of all the others who occupy the rented accommodation. Nevertheless, legal responsibility falls on all the occupants of the villa, to whom a claim may be made for the total damage caused by the group regardless of which person actually caused said damage.
b. Maximum number of occupants: The booking is valid for the maximum number of occupants stated on the booking form and in the contract. Use of the accommodation by more than the specified number of occupants is not permitted. If you exceed the maximum number of occupants, the rental agreement may be terminated and you will lose your security deposit. In this case, any payments you have made will not be refunded and you will be liable to pay the total rental cost. If you intend to accommodate more than the specified number of occupants permitted in the property, you must submit a written request to El Salvador Villa prior to the arrival date. El salvador Villa reserves the right to refuse permission or, at its discretion, to allow this, making an additional charge as appropriate. During a full booking of the Villa, you undertake to limit occupation of the accommodation to the maximum number of occupants specified in your booking, in the absence of a written agreement to the contrary. This requirement applies to every night of the stay.
Visits to the villa by friends will only be permitted on an occasional basis. Under no circumstances may visitors stay the night in the villa or use it as a base to stay while they are accommodated elsewhere.
c. Celebrations and parties: Holding parties or events with more than the maximum number of occupants authorised in the accommodation is absolutely forbidden. Breach of this clause will lead to the total cancellation of the booking without the right to a refund of the price paid.
Celebrations and parties may only be held in booked accommodation when the number of guests attending is equal to or smaller than the maximum number of occupants permitted in the villa. You must abide by the hours and rules governing each location.
The hiring of villas by companies for the organisation of celebrations or parties for third parties is not permitted, regardless of the number of guests attending.
If you wish to hold a celebration or party, we recommend that you notify us of this before making your booking . In any case, this will only be permitted if you obtain written permission from El Salvador Villa and pay an extra cost and a security deposit.
d. Smoking inside the property is forbidden: Smoking is only permitted outside the villas.
e. Access to the property: During the stay, the accommodation is exclusively for your use. However, you are required to provide access to staff from the El Salvador Staff and other authorised persons during your stay to verify your compliance with your obligations as described in this document, to persons needing to clean the swimming pool and maintain the garden and make any repairs or to perform other tasks deriving from incidents occurring on the property during your stay. In any case, the staff at El Salvador Villa will ring the doorbell or knock twice before entering the villa and will only use the key if you do not answer the door.
f. El Salvador Villa reserves the right to annul or cancel the rental if there are threats or reasonable suspicion that you will cause serious damage to the property. If you breach these conditions of use and/or the departure conditions, we will automatically terminate this agreement and you will lose your security deposit. See special conditions of the accommodation booked.
IX. Changes to bookings or cancellation by El Salvador Villa due to unforeseeable circumstances
El Salvador Villas, reserves the right to substitute the accommodation you book with an other date in the event of a serious unforeseen event which makes it impossible for you to stay in the accommodation booked. If it is not possible to accommodate you or the accommodation proposed is not to your liking, you will be offered alternative dates or your booking will be cancelled and the entire amount you have paid will be refunded to you.
X. Benefits and liabilities
1. Water, electricity and Internet: Water cuts, electricity outages and Internet failures are not uncommon on the Costa Blanca, particularly when the area is catering for large numbers of visitors in the summer season. Municipal and/or regional authorities may decide to temporarily cut off or restrict supplies and services due to specific building work or exceptional situations. El Salvador Villa and the property owner decline all liability for this type of inconvenience and for damages caused by these restrictions.
4. Accidents and thefts: Neither El Salvador Villa nor the property owner accept liability for any loss, damage or injury (injuries, illness, death, material damage or theft) sustained by you or your companions during your stay. By booking the accommodation you accept that you are responsible for the safety and security of your own belongings and you understand that you may not hold El Salvador Villa or the owner of the villa liable for any such incidents. To minimise the potential risks, you are urged to take particular care when using the cooker and the swimming pool areas, which pose additional risks to occupants. Please ensure that you correctly close and lock all the doors and windows of the property. These recommendations are particularly relevant when there are children and/or elderly people among the occupants.
XII. Validity and contractual term
The contractual relationship is subject to the jurisdiction of the Courts of Denia, which will resolve any complaints or disputes in connection with stays in our accommodation.
XIII. Data Protection
Pursuant to Statutory Law 15/1999 on protection of data of a personal nature, you are hereby notified that your data will be included in a customer database by this company, for business purposes and to send you further information. You are also notified that you may exercise your right to access, correct and cancel your information.